Quality is Not a Journey… It’s a Destination!
Thursday, April 4, 2019
One meeting with a customer changed my perspective on Quality and should change your perspective as well. While meeting with a senior buyer, who was expressing himself on quality concerns, a young quality manager uttered a most often used cliché excuse; “Sir, quality is a journey.” With a mix of seriousness and a touch of humor, the senior-veteran buyer proceeded to school the young [ MORE » ]